Refund & Return Policy

Return Policy

At FragranceHQ, we want you to be completely satisfied with your purchase. That's why we offer a 7-day return policy, starting from the day you receive your item.

To be eligible for a return, your item must meet the following criteria:

It must be in the same condition as when you received it.
It should be unused.
It should be in its original packaging.

You can return any unopened merchandise, including the original packaging within 7 days of receiving it, and you will receive a full refund less shipping charges.

To initiate a return, you can contact us in one of the following ways:

Email: fragrancehqkenya@gmail.com
WhatsApp or Text: +254 (0) 796 877 559

Upon acceptance of your return, we will provide you with a return address and detailed instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.

If you have any questions about the return process, feel free to contact us at [Email Address].

Refund Process

Once we receive and inspect your return, we will promptly notify you about the approval status of your refund. If your return is approved, we will automatically refund the purchase amount to your original payment method.

We appreciate your trust in FragranceHQ, and we are committed to making your shopping experience as enjoyable as possible.